How to Manage Your Subscription

• We have a video here to show you how it works! (a bit outdated)
• From any page on our website, click on the little person icon on the upper right corner of the page.  Use your email address and password to login to your account. If you're on a computer, click on 'Manage Subscription' (next to your list of orders) on the right side of the page above your name and address.  If you're using a cell phone, scroll down past the list of orders to find the "Manage Subscription" option at the bottom. This will open up the page of menu options for your subscription. You can edit quantity, remove items, change order frequency, pause your subscription, skip an order and cancel your subscription (scroll down towards the bottom for the cancel option). To change the drop location for your subscription, you must cancel the current subscription and start a new one, choosing your new drop location choice. To add a product to your subscription, make sure you're signed into your account, then go to the online store and click on the product you want, then select the option to add it to your subscription. The order dates on your subscription are the dates your card is charged/your order is created (NOT the pickup day). Subscription orders are created and your card charged around 2:30am Thursday mornings-please make your changes by Wednesday evenings. Orders are created Thursday mornings around 2:30am, about 6-12 days ahead of your pickup day, depending on what day your drop location runs. Monday drop locations run every other week and require 12 days in advance to place an order or make changes to your subscription for it to apply to the next upcoming pickup day. 

• Login to your account, then go to the online store and find the item you would like to purchase. Click on 'subscribe to automated ordering' then two boxes will appear, click on 'add to existing subscription' box. Confirm that you want to add it to your automated ordering.  If you are only wanting that item for one week, go back to your manage subscription page, click on 'manage' then click on 'product(qty)'. Change the quantity of the item that you only want as a one time order to zero. Then click on 'order' to open up the window of all the different upcoming weeks. Choose the week that you would like to order that particular product and change the quantity to however many you would like. You can always keep that item as part of your subscription order, but the quantity at zero so if you would like it in the future, you only need to change the particular week's order. 
• Here is a short video clip (a bit outdated) on how to manage your account online and add items to your online order. https://youtu.be/aaAkGShfvl0
• If you're having trouble adjusting your order and need assistance, please email us ASAP (at the latest by Wednesday afternoon before cutoff time) and we can help. 

How do I skip an order?

• After signing in and clicking on "Manage Subscription" you can scroll down to the list of upcoming order dates. For all drops except Mondays, skip the week BEFORE the week you don't need an order. (For Monday drops, skip two weeks before.)