Drop Locations/FAQ

How do your Drop Locations work?

• A residence or business hosts a place for us to drop off a whole group of customer orders in one neighborhood.  All of the customers come to that place to pick up their orders. You are not required to contact the host before placing your first order. Choose a location at checkout.  

How do I join a Drop Location?

• There is no cost to join a drop location and no commitment to buy. Create an account, choose the Drop Location you prefer at checkout and place your order the Thursday night (by 11pm) before you would like your order delivered. Monday drop locations run every other week, and need to be placed by 11pm two Thursdays before the Monday delivery (about 11 days in advance).

How are orders placed?

• Place your order and pay using your account with our Online Store by the Thursday before delivery. No cash is exchanged or carried - the driver will just drop off the group's order within the specified drop off time for each location.
• Please do not place advance orders. Due to the nature of small family farm product availability, please only place orders for the upcoming delivery to your Drop Location

How will I pay for my order?

• Payment is required (using credit/debit card) when your order is placed online, about a week ahead of delivery to the Drop Location you chose. The only fee is a $2 card processing fee. There are no shipping/delivery fees and no Drop Location fees.

Why do you charge a $2 card processing fee?

• We are a small family business and we travel all over the state picking up the best quality products.  Our margins are not that large. We sell our products to you at the same price we charge wholesale to our stores.  The $2 fee per order helps us with the order processing fees for the online portion of the business instead of marking up all of our products to the store price.

How do I start a new Drop Location?

• If a Drop Location does not exist in your area, contact us and we’ll be happy to help you get one started. We visit the potential site and meet with the potential host(s). The host earns free milk depending on the size of the delivery. If you are interested in starting something in your area, in most cases we have a list of people who have expressed interest in being notified if a Drop Location starts up in their area.

Is there a minimum order requirement to create a Drop Location?

• The minimum order quantity is about 15 gallons collectively (or combination of products) every delivery

How do I become a Drop Location Host?

• A minimum of 15 gallons is required per delivery to start up a new location within the Puget Sound area. If you are in a rural area that is outside of our normal service area, it would require more. If you have already rallied your friends and neighbors to consistently order, please contact us so we can look at logistics to see if this will work for both of us!

What are the host’s responsibilities?

• Be available in person or by phone to help customers if needed
• Store our cooler(s) at your location and clean them after each delivery day, or provide your own clean coolers or (outdoor accessible) fridge
• Contact customers in case of delivery delays, issues with product delivery to the host's location, accidental customer pickups, or if an order is not picked up by the customer before 8pm on delivery day
• Provide ice packs, frozen water jugs, etc to keep products cold. Milk is to be stored in temperatures between 34 – 38 degrees at all times 
• We have a wonderful community of customers. If your group wishes to create your own system for communication/networking, or order deadlines and pick-up reminders amongst yourselves, connect in friendship and sharing of resources, etc, you are encouraged to do so :)