All products are ordered for Pick Up Locations in the state of Washington. We do NOT do home deliveries at this time. Orders need to be placed according to the cut off times on the calendar based on where you will be picking up your order.

FAQ

 

What is Raw Milk?

Raw milk is unpasteurized, non-homogenized milk directly from the source.  To better explain what raw milk is in detail please click here.

Are the raw cow milks you carry A2/A2?

Both Williams Valley Family Farm and Dungeness Valley Creamery are in the process of becoming 100% A2/A2 with a goal to be 100% within the next year.  We do not have an exact percentage(anywhere from 80-90%) at the moment as their herds fluctuate slightly with heifers and fresh cows but are both transitioning very quickly as they are both very close to the end goal. 

How do your Pick up groups work?

In short, it is a residence or business that hosts a place for us to be able to drop off multiple customer's orders in one neighborhood.  All of the customers come to that place to pick up their orders. Please click here to see all of the FAQs for pick up groups and to find one in your area.  You are not required to contact the host before placing your first order. Just choose their location at checkout.  

Why do you charge a $2 pick up group / delivery fee?

We are a very small family business and we travel all over the state picking up the best quality products.  Our margins are not that large. We are selling our products to you as the same price we charge wholesale to our stores, you are not paying store mark up prices for our products.  The $2 fee per household per order helps us with the extra credit card fees for running the online portion of the business instead of marking up all of our products to the store price. 

How do I become a pick up location?

We usually require a minimum of 15 gallons between all orders placed for your location every two weeks to start up a new location. If you are in a rural area, it would require more. If you have already rallied your friends and neighbors to consistently order, please contact us so we can look at logistics to see if this will work for both of us!

I am trying to place an order on your website using PayPal but it won’t let me submit the order?

Please email us at Cindy@3lpfreshfoods.com right away and let us know you are having problems! Our software does not play nice with PayPal and we periodically have to reset PayPal on our side. We also would suggest clearing your browser cache as it sometimes keeps the old info. If you pay with a regular credit card, your order should go through fine. We continue to deal with the glitches with PayPal just because so many people prefer it and we want to be convenient but we have considered taking it out because of this bad customer experience on occasion. If this ever happens again, please let us know so we can reload PayPal ASAP.

How do I make changes to my auto order subscription?

We have a video here to show you how it works!

From any page on our website, click on the little person icon on the upper right hand corner of the page.  Use your email address and password to login to your account. On the right hand side, click on the 'Manage Subscription' on the right hand side of the page above your name and address and you can make any changes that are needed to your auto order. If you would like more specifics on the process, please call us at 206-669-2169 and we would be more than happy to walk you through the steps over the phone.

How do I add a one time purchase to my auto order for a particular week such as purchasing a box of meat?

Login to your account, then go to the online store and find the item you would like to purchase. Click on 'subscribe to automated ordering' then two boxes will appear, click on 'add to existing subscription' box. Confirm that you want to add it to your automated ordering.  If you are only wanting that item for one week, go back to your manage subscription page, click on 'manage' then click on 'product(qty)'. Change the quantity of the item that you only want as a one time order to zero. Then click on 'order' to open up the window of all the different upcoming weeks. Choose the week that you would like to order that particular product  and change the quantity to however many you would like. You can always keep that item as part of your auto order, but the quantity at zero so if you would like it in the future, you only need to change the particular weeks order.   If you would like more specifics on the process, please call us at 206-669-2169 and we would be more than happy to walk you through the steps over the phone.

There is a couple different ways you can do it. Pick whichever you feel most comfortable with. 
1. Here is a short video clip on how to manage your account online and add items to your online order. You can do it yourself if you would like. 
2. You can email me by the Thursday before and let me know what you would like added to your auto order and I will add it for that week. 
3. You can put in a manual one time order and we will refund you the extra $2 fee so that you are not paying it twice. We prefer not to do this consistently as it charges us extra per order but understand that it may be more convenient on occasion. 😊
More than happy to help however we can!

I was charged immediately for my first auto order. I thought that we were billed on the Friday morning the week before delivery?

When you sign up for automatic ordering, it does charge your card immediately for your first order to ensure it is a valid credit card. For any future orders, they are billed early Friday mornings so any changes would need to be made by Thursday evening. If you are wanting to add anything to your first order, please just let us know and we can manually add it and send it but not charge you until the second order goes through since your credit card has already been billed for this first order.

How do I cancel my auto order?
You can go online to your account and hit the cancel button. If for some reason you can not access your account, please email cindy@3lpfreshfoods.com at least 48 hours before the next auto order is scheduled to go through.  You will receive an email confirming your cancellation.

 

What if there is a problem with my order or I have questions?

If there is a problem with your order:

  1. Verify the order on the pick up sheet and check for any written notes about your order. 
  2. If the sheet is correct, contact the host to verify the missing product and find out who may have accidentally taken the product. 
  3. If the sheet is incorrect, do not take a different product, please contact Ricky immediately at 206-409-3812 or Ricky.3lpff@gmail.com to rectify the situation ASAP

Which milk do you think is the best?

We research and try everything before we choose to sell it to you.  Every farm is unique and has slightly different practices as well as feeds their animals slightly different diets. All of are farms are non-GMO, no soy, or antibiotics. Each milk does have a slightly different taste.  If you plan on purchasing a gallon, we suggest purchasing two half gallons of different farms, and taste test them for yourself.  We find that each person has different taste buds and will choose which milk they prefer for their family and it is not always the same milk.  That is why we give you the choice of different farms!

Do we sell raw cream? 

Yes we do! Click Here to order!

Why isn’t my raw cream as thick as the cream I purchase in the stores?
Most pasteurized creams have a thickening agents and other bi-products added to it. Some of these may include(depending on the brand): Mono and Diglycerides, Carrageenan, Disodium Phosphate, Sodium Citrate, Polysorbate 80. 

 

Do we sell raw butter?

Unfortunately in the state of Washington with the current regulations, there is no one that sells raw butter.

We are working hard to try and find a local producer for pasteurized, grass-fed butter. We have done extensive research on the one farm we sell from California but WE HAVE NOT PHYSICALLY VISITED THEM. We are also working with Lucky Hook Farm to produce goat butter! We will keep you posted of our updates through our Facebook page

Do you sell colostrum?

In the state of Washington you need a valid prescription written by a Doctor in order to purchase colostrum.  Once you have a valid prescription that is verified, you would have to contact the farm directly to obtain the colostrum. Unfortunately we can not sell it as a third party.

Why are your kefir grains free?

We have had these heirloom grains since 2003 given to us by Pride and Joy Dairy. We continue to keep them alive and they continue to thrive and grow. We didn’t pay for them, so you shouldn’t have to either. Plus the more grains we give out, the more raw milk you need to keep them alive! ;)

We ask our customers to recycle their small glass jars to us so that we can reuse to give out the kefir grains. If you have jars, please leave them in the cooler for the driver to pick up! 

What if there is a recall on a product?

We try to be as transparent as possible and that means in all situations having to do with your food. Unfortunately with the nature of the raw food business, we have to be prepared just in case there is a recall. Once we are given the information on an event and it has been confirmed, our goal is to contact all stores and individual customers within 24 hours. We cross reference the dates in question and then email the customers who have ordered directly from us and call the stores to pull the product. We offer a full refund immediately or replacement(once the event is over) to anyone who would like one, no questions asked.

What is your refund policy?

For quality issues, we guarantee a replacement of product at no charge. If for some reason, you purchased a product and no longer want that product before it has been delivered, we will gladly give you credit for another item or refund your purchase price minus a restocking fee of 6% to cover our credit card charges from the website(3% purchase and 3% refund for a total of 6%).

Still have questions?

To ensure that we are being the most efficient in answering your questions and taking care of any issue that may arise, please direct your inquiries to the correct person:

After the order has been placed/cutoff, all questions the day of delivery or after delivery questions please contact ricky.3lpff@gmail.com or 206-409-3812

Product/Farm knowledge, changes to auto order(by Thursday of the week before delivery), website questions, and general billing please contact Cindy@3lpfreshfoods.com or 206-669-2169

Please Contact Us to see if we can help! We do prefer email but if you have an immediate concern, please call or text us!