All products are delivered to Drop Locations in the state of Washington. We do NOT do home deliveries at this time. Both manual and subscription order changes need to be placed by the Thursday night (at midnight) before the following week's delivery day for your drop location of choice.

FAQ

 

 

What is Raw Milk?

Raw milk is unpasteurized, non-homogenized milk directly from the source.  To better explain what raw milk is in detail please click here

Are the raw cow milks you carry A2/A2?

Dungeness Valley Creamery and Williams Valley Family Farm are both 100% A2/A2. There are no other farms in Washington state that are tested and Certified to be 100% A2.

Do we sell raw cream? 

Yes we do! Click Here to order!

Why isn’t my raw cream as thick as the cream I purchase in the stores?
Most pasteurized creams have thickening agents and other additives to make them thicker.
 

Do we sell raw butter?

Unfortunately with the current regulations, there is no one that sells raw butter in the state of Washington.

Do you sell colostrum?

In the state of Washington you need a verified prescription from a Doctor to purchase colostrum, and you'd have to contact the farm directly.

Why are your kefir grains free?

We have had kefir grains for many years and they continue to thrive and grow in our kitchen, but we don't sell anything directly from our home kitchen, so they are our gift to you.

What is the difference between Williams and Dungeness? 

Williams is 100% grass-fed and 100% A2. Dungeness is 100% A2. Every farm is unique and has slightly different practices as well as feeds their animals slightly different diets. All of are farms are non-GMO, no soy, or antibiotics. Each milk has a slightly different flavor.  If you plan on purchasing a gallon, we suggest purchasing two half gallons of different farms, try them out and see if one is better for your digestion and your taste buds. Many families continue to order a variety every week. Each person has different microbiomes :)

How long does raw milk last?

It is usually dated for about 10-12 days from the date of pickup. Some people  purchase half gallons versus gallons to keep them sealed for longer so that they will last. Once the container is opened, it does tend to go bad faster when it is exposed to air and other contaminants such as the germs on your hands when handling the cap. Another tip is to move it to a glass container with a tight fitting lid. If you are going to keep it in the plastic, we suggest shaking it so that the cream on the top of the lid is mixed in with the milk. Keep your fridge at no more than 38 degrees. We keep the milk between 34-36 degrees as the colder it is, the longer it will last. 

My milk tastes different, why?

All of our milk is kept between 36-38 degrees and the ice in the coolers should keep it within an acceptable range even when picking up by 8pm. We also suggest keeping  your refrigerator at approximately 38 degrees or lower, as the cooler the milk is stored, the longer the milk will taste fresh. When seasons change, it usually means the animals are transitioning to or from pasture and they are going through a feed change which could also be the difference in taste. The milk will have slightly different taste depending on the time of year (usually spring and fall when transitioning on and off of fresh grass) and the diet of what they are eating. If the change lasts, or sounds different than what we have described, please contact us!

How do your Drop Locations work?

A residence or business hosts a place for us to drop off a whole group of customer's orders in one neighborhood.  All of the customers come to that place to pick up their orders. Please click here to see all of the FAQs for pick up groups and to find one in your area.  You are not required to contact the host before placing your first order. Choose a location at checkout.  

Why do you charge a $2 card processing fee?

We are a small family business and we travel all over the state picking up the best quality products.  Our margins are not that large. We sell our products to you at the same price we charge wholesale to our stores.  The $2 fee per order payment helps us with the card payment fees for running the online portion of the business instead of marking up all of our products to the store price.

How do I become a Drop Location Host?

A minimum of 15 gallons is required per delivery to start up a new location within the Puget Sound area. If you are in a rural area that is outside of our normal service area, it would require more. If you have already rallied your friends and neighbors to consistently order, please contact us so we can look at logistics to see if this will work for both of us!

I am trying to place an order on your website using PayPal, why isn't it working?

Please email us to let us know you are having problems! Our software does not play nice with PayPal and we periodically have to reset PayPal on our side. We also would suggest clearing your browser cache as it sometimes keeps the old info. If you pay with a regular credit card, your order should go through fine. We continue to deal with the glitches with PayPal just because so many people prefer it and we want to be convenient but we have considered taking it out because of this bad customer experience on occasion. If this ever happens again, please let us know so we can reload PayPal ASAP.

How do I make changes to my auto order subscription?

We have a video here to show you how it works!

From any page on our website, click on the little person icon on the upper right hand corner of the page.  Use your email address and password to login to your account. On the right hand side, click on the 'Manage Subscription' on the right hand side of the page above your name and address and you can make any changes that are needed to your auto order. If you would like more specifics on the process, please email us and we can walk you through the steps.

How do I add a one time purchase to my auto order for a particular week such as purchasing a box of meat?

Login to your account, then go to the online store and find the item you would like to purchase. Click on 'subscribe to automated ordering' then two boxes will appear, click on 'add to existing subscription' box. Confirm that you want to add it to your automated ordering.  If you are only wanting that item for one week, go back to your manage subscription page, click on 'manage' then click on 'product(qty)'. Change the quantity of the item that you only want as a one time order to zero. Then click on 'order' to open up the window of all the different upcoming weeks. Choose the week that you would like to order that particular product and change the quantity to however many you would like. You can always keep that item as part of your subscription order, but the quantity at zero so if you would like it in the future, you only need to change the particular weeks order. 

Here is a short video clip on how to manage your account online and add items to your online order. You can do it yourself if you would like. 
If you're having trouble adjusting your order and need assistance, you can email us by the Thursday before delivery and we can help you. 

 

 

I thought that customers are billed on Thursday night of the week before delivery. Why was I charged immediately for my first subscription order?

When you sign up for subscription/automatic ordering, it does charge your card immediately for your first order to ensure it is a valid card. For any future orders, they are billed in the middle of Thursday night, so any changes would need to be made by Thursday at midnight.

I have a subscription order- why is the delivery date wrong on the email I received for my order?

Our system is not very advanced so when you sign up for auto order, it will continue to show the pick up date of for the week of delivery that you initially signed up for on every subscription order that goes through. The delivery date will never change on an auto order. The auto order and the date pick up system have a hard time talking to each other and unfortunately this is a known glitch. The date pick up and auto order systems are made by two different developers and we have yet to find a person that does both systems that we need that will talk correctly to each other. We apologize for any inconvenience this may cause but please know that if you get the email on Friday morning, your milk will be delivered the following week.

I am moving and want to pick up my milk at a new location. Can I move my subscription order to a new location?

Our system is not very advanced so when you sign up for auto order, it will continue to show the same location as you originally signed up for. If you email us, we can update our records on the backside to ensure it goes to the correct location but you will always see the wrong location on your confirmation email unless you cancel your order and re-signup for a new auto order with the correct information for your current location. 

How do I cancel my subscription order?
You can go online to your account and hit the cancel subscription button. If for some reason you can not access your account, please email us at least 48 hours before the next subscription order is scheduled to go through.  You will receive an email confirming your cancellation.

 

What if there is a problem with my order?
  1. Verify the order on the pick up sheet and check for any written notes about your order. 
  2. If the sheet is correct, contact the host to verify the missing product and find out who may have accidentally taken the product. 
  3. If the sheet is incorrect, do not take a different product, please contact us immediately

What if there is a recall on a product?

We try to be as transparent as possible and that means in all situations having to do with your food. Unfortunately with the nature of the raw food business, we have to be prepared just in case there is a recall. Once we are given the information on an event and it has been confirmed, our goal is to contact all stores and individual customers within 24 hours. We cross reference the dates in question and then email the customers who have ordered directly from us and call the stores to pull the product. We offer a refund or replacement(once the event is over) to anyone who puts in a request.

What is your refund policy?

Any orders picked up after delivery day are not eligible for refunds. Refund requests for quality issues are due the same day as delivery-please include the order# and message us at Zedwicks@3LPFreshFoods.com. If any items are out of stock and not delivered, the order sheet should reflect that and refunds processed automatically.

How do I join a Drop Location?

There is no cost to join a group and no commitment to buy. Locate the group closest to you from the list provided and place your order through our online store by the Thursday before you would like the milk delivered. 

How will I pay for my order?

Payment is required (using a credit/debit card) when you place your order online. No money is ever exchanged between customers and our drivers or drop location hosts.

How are orders placed?

Place your order or adjust your subscription/auto order using our Online Store before Thursday nights at midnight.

Who?

Anyone looking for:

  • The highest quality fresh foods available that you can trust and that has been produced according to the highest standards
  • Milk that is added hormone-free, antibiotic-free, locally-produced, grass-fed on a family farm, raised naturally and sustainably
  • Produce where we either know the farmer personally or have visited the farm to ensure the quality and practices
  • A personal way to buy your products from the farmer who raised it

Where?

Just about anywhere in the Puget Sound. Click here for locations! If a Drop Location does not exist in your area, contact us, in most cases, we have lists of people who have expressed interest in joining together with other people to form a group in their area.

    Still have questions?

    Please Contact Us to see if we can help! We do prefer email but if you have an immediate concern, please text us.